Upon pick up of your items, you can dispute quality. We will issue you a store credit refund only. Once you leave the store, our return policy is voided. If items are shipped, you have 24 hours upon receipt to dispute the quality, but it is the buyers responsibility to pay for return shipping.
We can combine orders, only if we haven't shipped your previous items.
Please email firstname.lastname@example.org if you have any questions or concerns.
All packages are shipped via USPS. Please allow 1-3 business days for your order to be processed and packaged before shipment.
Once your order is packaged, a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a USPS tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. PLEASE NOTE that all of our shipping times are NOT guaranteed.
Once shipped, items will take 1-5 days, depending on your location.
If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. You will need to provide them with your tracking number and the date it was shipped. Please note that First Class Mail does NOT come with insurance. Hello Village will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.
If your package is returned to Hello Village, you will receive a refund of the SUBTOTAL of your order. To reship, additional postage will need to be purchased.
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Hello Village does not collect and store credit card information. All payment details are handled by the secure third party processor.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: